Owning a business requires you to oversee multiple workers all on the same day. This can become frustrating if you’re unable to get in touch with these employees. Likewise, many workers nowadays can be found roaming off on their own, using their cellphones and generally not doing the task that they’ve been assigned. In the past, the only way you’ve been able to keep in contact with workers is through a walkie-talkie system, which isn’t necessarily efficient or reliable. Now, you can download a real-time field service management program that can be installed onto a computer and given to each of your workers.
What is Field Management?
Field management is a type of program that links office workers with field workers. It allows you to get in touch with workers to assign them tasks. It also allows you to track employees to ensure that they are doing the job they’ve been assigned and not spending work hours not working. The program is essentially a tracking device that will be given to your workers in the form of a mobile device. You can then get in touch with these employees whenever you need and without worrying that they must be tracked down physically on the property.
The Problems that Come Without It
Without a field management program, you’re unable to locate your workers when they’re on the property or out in the field. This can result in work tasks going untouched for hours or even days at a time and cause customer dissatisfaction. The management program also keeps your workers alerted of new work orders or tasks that are top priority without them having to come back to the office to retrieve the order. The program is better than any walkie-talkie or phone system you might currently be using because it is updated in real-time. You can literally follow your worker around by using a computer monitor and know where their exact location is.
How to Incorporate the Program
The program will cost you a few hundred to a few thousand dollars depending on the number of workers needing to be linked to the system. The program is easy to install and integrate into your work load, making it effortless to begin using within the very first day. Because the program is in real-time, it’s essential that you have a strong Wi-Fi connection so that systems can be updated regularly and with ease.
It’s essential that with any new program, you train your workers on how to use the software. Most of these programs will have free online training courses that you can have your workers read or watch before they get used to using the mobile device given to them. Some companies will even offer training courses where a professional field management expert will come in and teach your entire company how to use the program effectively so that it benefits you, the workers and your customers.